Work at Universal Studios can seem so bland at times. Come to work, get dressed, clock in, but it is important that you make the most of every single day. Remember it is the guests that you are working for and if they aren’t happy, neither will you or your employer be.
So here is a list, let’s say the top things you must do to make your day successful, vibrant and all and out good day.
1. Remember leave you problems at Walter’s gate. As soon as you are on property, have a smile on your face and don’t forget to say hi, how can I help you?
2. Gratitudes the attitude and don’t forget it. If you are having a bad day, don’t show it. Keep it inside until you leave the property and who knows, that bad day you woke up to could completely vanish if you give it the chance.
3. Don’t forget… Click the pic. Guests love photos and they especially love to be in the photo. If you see a camera, ask. They can always say no.
4. Remember that yellow map that so often times gets swept up or thrown away. That’s probably because people don’t know how to use it. Take maps as a cue to attack and point the guest in the direction that they need to go. Show them that it is a helpful tool that should not be discarded like a sack of beans.
5. Show your knowledge of the park. Now for most of you, this might be a challenge. You might not be familiar with what is in the park, but I challenge every single person to get out there and learn the park and then show the guest that you know it.
Walk them to their location.
6. End every encounter with a “Thanks” and “Have a wonderful day at the friendliest amusement park in Southern California.”
I guarantee you, once you do these tips, it is assured you will forget all your problems and have a wonderful day.